FAQ
Frequently Asked Questions
Ordering
How do I place an order?
Choose your item, pick the colour or size if there is a choice, add it to your cart and follow the checkout steps. You will get a confirmation email straight away. If it does not arrive, check your spam folder before contacting us.
Can I change or cancel my order?
Email us within 12 hours of ordering at info@delvahome.com with your order number. Once an order has been handed to the carrier we cannot change it, but you can still return it after delivery.
I did not get a confirmation email.
Check your spam folder first. If there is nothing there, email us and we will resend it.
Shipping
How much is shipping?
Standard shipping is free on every order, worldwide.
How long does delivery take?
We prepare your order in 1 to 3 business days. Delivery then normally takes 7 to 20 business days depending on your country and on customs handling.
Do I pay customs or import taxes?
No. Import taxes and duties are included in the price you pay at checkout.
Where is my order?
You get a tracking link by email once your parcel is on its way. It can take a few days for the first scan to appear. If nothing has updated for more than 10 business days, email us and we will chase it.
Why did my order arrive in more than one parcel?
Items sometimes ship separately so that nothing waits on a slower product. You are never charged extra for this.
Returns and refunds
What is your return window?
You have 30 days from delivery to request a return, on top of the statutory 14 day right of withdrawal.
How do I return something?
Email info@delvahome.com with your order number and we will send you the return address and instructions. Please wait for our reply before sending anything back.
Who pays return shipping?
You do when you change your mind. We pay when an item is faulty, damaged or not what you ordered.
When do I get my money back?
Within 14 days of your return arriving and passing our check. It goes back to the payment method you used.
My item arrived damaged.
Email us within 14 days of delivery with your order number and photos of the item and the packaging. We will replace it or refund you in full.
Payment
Which payment methods can I use?
All the methods shown at checkout, including the major credit and debit cards and the local options available in your country.
Is paying on this site safe?
Yes. Payments run through Shopify's secure encrypted checkout. We never see or store your card details.
In which currency am I charged?
Prices are shown and charged in euro unless your country shows a different currency at checkout.
Products
Do the colours on screen match the real item?
We photograph everything as honestly as we can, but screens differ. Small differences in tone are normal.
Is there a warranty?
Every item comes with the legal conformity guarantee. If something fails through no fault of your own, contact us and we will sort it out.
Still stuck?
Email info@delvahome.com or call +31 6 42287154, Monday to Friday, 09:00 to 17:00 CET.