Shipping Policy

Shipping Policy

This policy explains how Delva Home ships orders, what it costs and how long it takes. If anything is unclear, email info@delvahome.com.

Where we ship

We ship worldwide. Orders are sent from our fulfilment partners, so parcels may arrive from outside the European Union.

Shipping cost

Standard shipping is free on every order. Import taxes and customs duties are included in the price you pay at checkout, so there is nothing extra to pay when your parcel arrives.

Processing time

We prepare and hand over orders within 1 to 3 business days of payment. Orders placed on weekends or public holidays are processed on the next business day.

Delivery time

Once your order has been dispatched, delivery normally takes 7 to 20 business days, depending on your country and on customs handling. Delivery times are estimates and are not guaranteed. Busy periods such as December can add a few days.

Tracking

You receive a confirmation email as soon as your order is on its way. Tracking information can take a few days to become active after dispatch. If your tracking has not updated for more than 10 business days, contact us and we will look into it.

Split shipments

If your order contains several items, they may arrive in separate parcels on different days. You are never charged extra for this.

Wrong or incomplete address

Please check your delivery address carefully at checkout. If an order is returned to sender because the address was wrong or incomplete, we can resend it once you confirm the correct address. We may ask you to cover the cost of resending.

Lost or damaged parcels

If your parcel is lost in transit or arrives damaged, email us within 14 days of the delivery date with your order number and photos of the packaging and the item. We will replace the item or refund you.

Questions

Email info@delvahome.com or call +31 6 42287154, Monday to Friday, 09:00 to 17:00 CET.