Return and Refund Policy

Return and Refund Policy

We want you to be happy with what you ordered from Delva Home. If a piece is not right for your home, you can return it.

Return window

You have 30 days from the day you receive your order to request a return. This is on top of your statutory right of withdrawal, which gives you 14 days to cancel your order for any reason. See our Right of Withdrawal page for the legal details.

Condition of returned items

Items must be unused, in the same condition you received them, and in their original packaging with all accessories included. We cannot accept items that have been assembled, installed, washed or damaged after delivery.

How to start a return

Email info@delvahome.com with your order number and the item you want to return. We will reply with the return address and instructions. Please do not send anything back before you have heard from us, because returns sent to the wrong address cannot be processed.

Return shipping cost

You pay for return shipping when you change your mind. We recommend a tracked service, because we can only refund items that reach us. If your item arrived damaged, faulty or is not what you ordered, we pay the return shipping.

Refunds

Once your return arrives and has been checked, we email you to confirm. Approved refunds are paid back to your original payment method within 14 days. Depending on your bank or card issuer it can take a few extra days for the money to appear.

Exchanges

The quickest way to get a different item or colour is to return the original for a refund and place a new order.

Items that cannot be returned

Custom made or personalised items, and gift cards, cannot be returned unless they are faulty.

Faulty or incorrect items

Email us within 14 days of delivery with your order number and clear photos. We will send a replacement or refund you in full, including shipping costs.

Questions

Email info@delvahome.com or call +31 6 42287154, Monday to Friday, 09:00 to 17:00 CET.