Payment Policy

Payment Policy

Accepted payment methods

You can pay with any method shown at checkout. Which methods appear depends on your country and usually includes the major credit and debit cards, and the local payment options common where you live.

Currency

Prices are shown and charged in euro, unless your country shows a different currency at checkout. If your bank account is in another currency, your bank sets the exchange rate and may add its own fee.

When you are charged

The full amount is taken when you place your order. We start preparing your order once the payment has cleared. If a payment fails or is reversed, the order is put on hold and we will email you.

Taxes and duties

Prices include VAT where it applies. Import taxes and customs duties are included as well, so there is nothing extra to pay when your parcel arrives.

Payment security

Payments are processed through Shopify's encrypted checkout and our payment providers. Card details are never stored on our systems and we never see your full card number.

Failed or duplicate payments

If you were charged twice, or charged for an order you never received a confirmation for, email info@delvahome.com with the date and amount and we will investigate and refund what is owed.

Refunds

Refunds always go back to the payment method you used. See our Return and Refund Policy for timing.

Questions

Email info@delvahome.com or call +31 6 42287154, Monday to Friday, 09:00 to 17:00 CET.